Terms and Conditions

June 1, 2014

Terms

All content included on this site, such as text, graphics, logos, button icons, images and audio clips, are the property of Clean Sweep Group Inc. unless otherwise stated and is protected by U.S. and International Copyright laws.

Basic Terms

All content included on this site, such as text, graphics, logos, button icons, images and audio/video clips, are the property of Clean Sweep Group Inc. unless otherwise stated and is protected by U.S. and International Copyright laws. Clients agree to accept, read and/or respond to all email, written and phone notifications from Clean Sweep Group Inc., and/or affiliates/partners. In the event we change our services we reserve the right to do so at anytime and will notify clients through website, email or phone when possible. Client waives the right to a refund in any form in the event there is a loss of service due to the client not reading or responding to emails or notifications from Clean Sweep Group Inc.

Scheduling, Rescheduling, Delays, Cancellations and No Shows

Each Client is responsible for knowing the rules/policies for service providers and guests at the location for which services are or intended to be preformed.  Once a Clean Sweep Group Inc. arrives at the residence on the scheduled time and date, Clean Sweep Group Inc. will wait fifteen minutes for the client to give access to the residence.  In the event the client does not show and/or Clean Sweep Group Inc. is unable to gain access to the residence to be treated we reserve the right to cancel the scheduled service and to keep the full amount of the service.  If Clean Sweep Group Inc., is delayed more than one half hour, thirty minutes, we will notify client and reschedule the service at the client’s earliest convenience. If the delay is less than thirty minutes the client agrees to give Clean Sweep Group Inc., access to the residence at that time. We reserve the right to cancel, stop or not disinfect a specific area/item for any service in lieu of any unforeseen circumstance and/or for the safety and health of our representatives or if the service may cause damage to item(s). Scheduled services can be canceled up to 24 hours before date and time of service.  Violation of cancellation policy will result in a $25.00 cancellation charge.  In the event a service is canceled or stopped by Clean Sweep Group Inc., the client waives the right to a full refund and will be refunded at a prorated rate. A credit card must be held on file in order to confirm cleaning appointments.  Treatment services will not be billed to Client’s credit card unless directed to do so.  Clean Sweep Group Inc. reserves the right to bill a Client via held credit card in the event of a violation of Delays, No Show, and Rescheduling policy.

Payments

Payments are due in full upon Online Checkout.  One-time cleanings require a credit card. For your convenience, we gladly accept the following forms of payment: MasterCard/Visa, or AMEX. Since treatments are a very personalized and subjective service, we cannot offer refunds to customers after a disinfection treatment has been completed. However, we want you to be 100% satisfied with Clean Sweep Group Inc. Although possible but not likely, for that reason we offer a Guarantee on our services in case a task was not completed to your satisfaction or was simply missed during our visit.  You can simply contact the office and we will return to your unit and re-do the area or task. All Treatment Plan payments paid by credit card, will be billed on the first of the month for all disinfection treatments performed during the previous month. 

Lifting


Our employees are very important to us, and we are determined to keep them safe, so they do not use ladders or move anything heavier than 35 lbs. These types of activities put our technicians in danger of back injury or could even damage something in your unit.

Collections Fee


A $25 fee will be assessed for all monies owed that must go to our collections office. 



Credit Card Fee

All credit card payments will be charged a 2.5% service charge.

Clean Sweep Group Inc. Privacy Statement

Sites Covered by this Statement

Clean Sweep Group Inc. is a U.S. Company with legal entities, business processes, management structures, and technical systems that exist within the U.S. This privacy statement applies to all Clean Sweep Group Inc. owned websites and domains of our wholly owned subsidiaries ("Clean Sweep Group Inc. website").

Links to non- Clean Sweep Group Inc. websites

The Clean Sweep Group Inc. website may provide links to third -party websites for your convenience and information. If you access those links, you will leave the Clean Sweep Group Inc. website. Clean Sweep Group Inc. does not control these sites or their privacy practices, which may be different from Clean Sweep Group Inc. practices. The personal data you choose to provide to or that is collected by these third parties is not covered by the Clean Sweep Group Inc. privacy statement. We may also provide social media features on our website that enables you to share Clean Sweep Group Inc. with your social networks and to interact with Clean Sweep Group Inc. on various social media sites. Your use of these features may result in the collection of sharing of information about you, depending on the feature.

Collection of Personal Information

To serve you better and understand your needs and interest, Clean Sweep Group Inc. collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. For example, when you order products or services, request information, subscribe to marketing or support materials, register yourself, enter contests or participate in surveys, or apply for a job at Clean Sweep Group Inc., we will ask you to provide personal information to complete these transactions. The type of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and e-mail address; financial information such as your credit card number; and other unique information such as user IDs and password, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data. If you post, comment or share personal information, including photographs, to any public forum on a Clean Sweep Group Inc. site, social network, blog, or other such forum, please be aware that any personal information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor Clean Sweep Group Inc. have control over. Clean Sweep Group Inc. is not responsible for the personal information you choose to submit in these forums.

In addition to the information you provide, Clean Sweep Group Inc. may also collect information during your visit to a Clean Sweep Group Inc. website, or a website “powered by” another company on behalf of Clean Sweep Group Inc., through our Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other information-gathering tools. These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived . They may also collect information about your Internet Protocol (IP) address, click stream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with Clean Sweep Group Inc. websites or “powered by” websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. Clean Sweep Group Inc. may also use some of these Automatic Data Collection Tools in connection with certain emails sent from HP and therefore may collect information using these tools when you open the email or click on a link contained in the email.

How we use your information

The information Clean Sweep Group Inc. collects to understand your needs and interests helps Clean Sweep Group Inc. deliver a consistent and personalized experience. For example, Clean Sweep Group Inc. may use your information to

• assist you in completing a transaction or order;

• prevent and detect security threats, fraud or other malicious activity;

• communicate with you about products and services;

• provide service and support;

• update you on new services and benefits;

• provide personalized promotional offers;

• select content to be communicated to you;

• measure performance of marketing initiatives, ads, and websites “powered by” another company on Room Maids behalf

• allow you to participate in contests and surveys; and

• contact you regarding HP products or services.

We will give you the opportunity to choose your privacy preferences regarding the communications we send.

The testimonials posted on our Web site are only posted with the expressed permission of the individual or company who provided that testimonial.

Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or Clean Sweep Group Inc. and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

Subscription Communications

Subscription communications include email newsletters, promotions, etc. That may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them.

Keeping you personal information secure

Clean Sweep Group Inc. takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Clean Sweep Group Inc. utilizes appropriate physical, technical and administrative procedures to safeguard the information we collect.

When collecting or transferring sensitive information such as credit card information we use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.